THAW’s Utility Assistance Specialists are available to assist between the hours of 8:00am – 4:45pm Monday through Friday by calling or texting “THAW” to 1-800-866-THAW (8429)

Important Updates –

THAW is currently accepting applications for energy bill payment assistance.

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Applications will be accepted daily beginning at 8 AM, Monday – Friday until THAW reaches its daily submission quota.

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To apply, please click the Apply Now button below.

Apply Now

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For additional assistance, you may speak with a Utility Assistance Center Specialist by calling 1-800-866-8429.

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For information about other available energy assistance programs in your area, please contact 2-1-1 or visit www.mi211.org.

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Please note: THAW is also not currently accepting applications for water bill payment assistance and is not able to accept walk-ins on Fridays.

Michigan Energy Assistance Program (MEAP)

This heating season we are proud to announce that more Michigan residents can now access MEAP funding. The Michigan Energy Assistance Program is currently available and provides assistance with an affordable monthly payment plan or a one-time direct payment for your energy bill. For more information on how to qualify and apply for energy bill payment assistance through the MEAP program please click the Get Help button.

MI Neighborhood 2.0

MI Neighborhood 2.0 (MIN) is one of our home repair programs, funded by MSHDA and provided by the Neighborhood Development Division. MIN is a part of the Statewide Housing Plan, which was created to help families maintain stability in their homes, one neighborhood at a time. For MIN 2.0 we will be assisting residents in Pontiac, MI in the Woodward Estates neighborhood with home repairs.

Residents of Pontiac, MI (Woodward Estates only) will need to complete a home repair application online on our application portal. Customers are approved on a first come first serve basis. Submitting your application is not an approval. Customer must have ALL required documents submitted to be approved. We will determine the repairs for the customers based on health and safety measures, as well as energy efficiency for the home. If customer repairs are over $9,999.00, a lien is required for that customer (Lien: can’t sale home for 5 years, or they will have to pay for repairs).

Eligibility Requirements:

• Must be the homeowner

• Meet AMI income requirements (see attached chart)

• Complete MSHDA Household Income Self-Certification (5 pages total)

• THAW’s Customer Responsibility and Participation Form

• THAW’s Health Questionnaire

• Submit ID’s & SSN for all residents in the home

• Proof of all income for all adults (18+) in the home

• Proof of Homeownership (mortgage statement and/or deed)

• Proof of home insurance (full coverage)

• Proof of current property taxes

Click The Get Help button to apply

Warming Centers and Shelter Resources

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As freezing temperatures continue across Michigan, please take steps to keep yourself and your family safe and warm. Below is a list of agencies that can help locate warming centers or shelters if you are experiencing homelessness. If you have lost energy in your home, click the Get Help button at the top of the page for available energy assistance resources.

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Warming Centers and Shelter Resources

2-1-1

Wayne County Warming Centers

Oakland County Warming Centers

Macomb County Warming Centers

Detroit Warming Centers

DTE Warming Centers Information Page

Get Help With

Heat

Electricity

Water

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Faces of THAW

Recipients of THAW assistance include elderly, children, unemployed, underemployed and disabled individuals who find themselves in an energy crisis. More than 70% of the households we assist have a child or senior in the home. These populations can become particularly vulnerable during the cold seasons.

Learn More

Faces of Thaw - 1 minute 9 seconds

Watch this video to learn about who we serve.

Our Mission

The Heat and Warmth Fund (THAW) is stabilizing and empowering Michigan families, keeping them healthy, safe and warm.

THAW, an independent 501(c)(3) non-profit organization, distributes assistance to vulnerable Michigan residents through 39 agency partners and a series of annual mobile processing events. The number of households that need utility assistance continues to grow each year. Last year THAW distributed more than $8.6 million in utility assistance to over11,000 Michigan households, and we could not have done that without your help.

Since its inception in 1985, THAW has distributed $238 million in assistance to over 331,000 Michigan households.

Across Michigan, 40% of households (1.54m) struggle to afford the basic needs of housing, including energy.

Approximately 70% of the families served by THAW have either children, seniors or veterans in their homes.

Over 80% of every dollar goes to those in need.

Application Quick Links

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News & Events

DTE Customer Resource Fair

We can help! DTE will provide wrap-around resource assistance for low-income and vulnerable residents across the area. Wednesday, April 1, 2026 10 a.m. – 3 p.m. Dr. Lavonne M. Sheffield Bridge Center 9928 Grand River Detroit, MI 48204 Food Distribution available while supplies Last THAW appointments are required (Approved SER if applicable). Call 800-866-8429 or […]

DTE Customer Resource Fair

Pontiac Residents — We Can Help! DTE and THAW are hosting a DTE Customer Resource Fair to support low-income and vulnerable residents with utility assistance and resources. Wednesday, February 18, 2026 10:00 a.m. – 3:00 p.m. E-Community Outreach Services 180 North Saginaw, Pontiac, MI 48342 THAW appointments are required (Approved SER if applicable). Call 800-866-8429 […]

Consumers Energy Invests $5 Million to Help Michigan Families Manage Energy Costs

New Investment Marks Broader Commitment to Keeping Energy Within Reach JACKSON, Mich. Jan. 12, 2026 – Michigan families are feeling pressure from rising costs everywhere they turn. To support our customers, Consumers Energy is kicking off 2026 by investing $5 million to help customers and communities across Michigan through direct assistance, community partnerships and […]