How We Help

Current Programs

Project HERO Program

The HERO Program is available for victims of Hurricanes Rita, Wilma and Katrina due to a grant provided to THAW by the DTE Energy Foundation. No employee of DTE Energy or THAW is eligible to receive help from this program, nor any person not a victim of one of the fore mentioned hurricanes.

The guidelines for the Project HERO Program are as follows:

• Must have been displaced by Gulf coast hurricanes
  
  
• Must present FEMA number provided for Katrina recipients; bring proof of eligibility at the time of appointment, and must sign THAW voucher.
  
  
• Must have a Michigan Department of Human Services (formerly FIA) caseworker if applicable
  
  
• Utility bill must be a residential account in the name of applicant
  
  
• Meet poverty level of 200% (exception up to 250%)
  
  
• No co-payment is required
  
  
• Maximum amount is $500; exception up to $1,000 per utility type
  
  
• Applicant can only apply once per THAW season and is not eligible for other THAW Programs
  
  
• Payment must ensure service for 30 days
  
  
• Customer will be placed on a budget program. If customer can not meet budget requirements, they must contact DTE Case Management at 1-800-545-8046
  
  
• Applicants must reside in area served by THAW
  
  
• THAW will pay vendor directly on behalf of customer
  
  
• Customer may be referred to attend an energy education program.